# Your partner pages

> Find your way around the partner side of the MailConnect Admin Center: Home and Needs attention, Customers, Usage, People, search and the switcher.

Source: https://getmailconnect.com/partner/docs/portal/

When you sign in to the [Admin Center](https://admin.getmailconnect.com), you
start on your own pages: **Fabrikam Partner**, with its tabs. Each customer has its own
pages below it.

![Fabrikam Partner’s Home: the path in the top bar, the Home, Customers, Usage and People tabs, the four headline numbers and Needs attention](https://getmailconnect.com/partner/docs/portal/partner-home.png)

## Getting around

| | |
|-|-|
| **The path** | The top bar shows where you are, for example **Fabrikam Partner / Contoso Ltd**. Select a part to go there. |
| **▾** | Next to a customer's name in the path: switches to another of your customers, and keeps you on the same tab. |
| **Search** | **Ctrl K** (**⌘ K** on a Mac) jumps to any of your customers, by name or tenant ID. |
| **New** | On your pages: **Start trial** and **Add employee**, for those who may. On a customer's pages: **Add user**. |
| On phones | The path and the tabs are in the **☰** menu. |

Nothing is remembered between pages: each page has its own period and filters.

## Your tabs

| Tab | What it's for | Who gets it |
|-----|---------------|-------------|
| **Home** | Headline numbers, Needs attention, and the activity trend. | Everyone at Fabrikam with access |
| **Customers** | All your customers side by side. | Everyone |
| **Usage** | Usage across your customers. | Everyone |
| **People** | Your employees and what they can reach: see [Your team](https://getmailconnect.com/partner/docs/team.md). | Owners |

## Home

Four headline numbers for the selected period, each compared with the period
before: your customers' Microsoft 365 users and licensed seats, active users, and
actions. Demo customers and your own subscription are left out of them. Below
them come **Needs attention**, the activity trend and a tile per tab.

### Needs attention

A to-do list about your customers, as they are now:

| Kind | For example |
|------|-------------|
| Trial | A trial ending within two weeks, or ended (the add-in is blocked). |
| Churn risk | No activity for 14 days or more, activity falling, or a subscription cancelled. |
| Upsell | More Microsoft 365 users than licensed seats, or nearly all seats in use this month. |
| Onboarding | No usage yet, no Admin assigned in the Admin Center, or no tabs, so MailConnect would open on an empty pane. |

Each item has **⋯**, with **Open** and the customer's name (for example
**Open Litware Inc**) and, for Owners and Managers:

- **Snooze 1 week**, **Snooze 1 month** or **Snooze until…**: the item comes back on that date.
- **Dismiss…**: the item comes back when the situation changes, for example when the trial's end date changes or the seat gap grows.

A snooze or dismissal hides the item for everyone at Fabrikam, and for Pinksky when
it looks at your pages. You can add a note for your colleagues.
**Dismissed & snoozed** lists what's hidden, who hid it and why, with **Undo**.
Viewers can't snooze or dismiss.

![Needs attention with an item’s ⋯ menu open (Open, Snooze 1 week, Snooze 1 month, Snooze until…, Dismiss…), and Dismissed & snoozed expanded with Undo](https://getmailconnect.com/partner/docs/portal/partner-attention.png)

## Customers

All your customers in one table. The figures are about now: this month and the
last 30 days, whatever period is chosen elsewhere.

| Column | What it shows |
|--------|-|
| **Customer** | The name, a **Demo** pill for demo customers, and **You** on your own subscription. |
| **Plan** | Trial, Pro or Enterprise, and its status. |
| **Active this month** | People with at least one action this month. |
| **Adoption** | Active users as a share of licensed seats. A * means it's measured against Microsoft 365 users, because licensed seats aren't set. |
| **Licensed / M365** | Licensed seats, and Microsoft 365 users. |
| **Seat gap** | Microsoft 365 users beyond licensed seats. The customer doesn't see this. |
| **Actions, 30 days** | The last 12 weeks as a small chart, the count, and its change. |
| **Last activity** | Shown in orange after 14 days without activity. |
| **Renews** | The renewal or end date, or for a trial, when it ends. |

**Filter customers** finds a customer by name or tenant ID. You can also filter by
plan, and switch on **Paid-until passed** or **Idle over 14 days**. Your own
subscription stays pinned at the top: see
[Your own subscription](https://getmailconnect.com/partner/docs/own-subscription.md).

**Start trial** is here too: see [Customers and trials](https://getmailconnect.com/partner/docs/customers-and-trials.md).

## Usage

Usage across all your customers for the selected period: customers active,
active users, the share of licensed seats in use, Microsoft 365 users and licensed
seats, and actions. Then charts, **Feature adoption** (the share of active
customers using each feature), **Most active customers**, and **Fading**: the
biggest drops.

Filter by plan or by customer. Demo customers are left out unless you switch on
**Include demo tenants**. **Export** gives a CSV file or a PDF report. What counts
as usage is described under
[Usage figures](https://getmailconnect.com/docs/admin-center/usage.md#what-counts-as-usage).

## A customer's pages

Each customer has the tabs its own admins see: **Usage**, **People**,
**Overview** and **Settings**. You also see what they don't, in a strip at the
bottom of a card marked 🤝 **Not shown to Contoso Ltd**: see
[Setting up customers](https://getmailconnect.com/partner/docs/setting-up-customers.md#what-only-you-and-pinksky-see).